Service Reviews For Sport Clips Haircuts of McKinney- Town Crossing

1 rating

This location is horrible. So two visits ago, I remotely check-in, arrive at the time it recommended for me and signed in when I got there. My wait time still showed 14 or 15 minutes. So, I waited. Two people came in after me and they both were serviced before me. I figured they probably remotely checked in too and maybe before me. So I waited some more. Finally, the manager, cut my hair. I left frustrated with the check-in process and also slightly disappointed in my haircut. So today I come back and request first available instead of the requesting the manager. I did not bother remotely checking-in because it did me no good last time. I signed-in and it says 12 minutes for the wait time. So I waited. I was on my phone reading for about 5 minutes and look up to see my time was now 17 minutes. I noticed an employee had left during that 5 minutes so I figured it had probably made an adjustment for one few employees working. At this point, I have 17 minutes and decided I could run my other errand to Lowes across the parking lot. So, I run my errand, which took about 20 minutes, On returning, I expected to be at the top of the list. No such luck; I still had a 12 or so minute wait. Meanwhile, a couple of employees who were freed up were talking behind the counter with the manager with absolutely no sense of urgency in spite of several people in the queue waiting. After 3-4 minutes, two employees eventually broke free from their little social gathering and took the next two customers in the queue. Another customer walks in, signs in and sits down. A minute or two later, another employee frees up, calls that other customers name and starts working on his hair. Meanwhile, I'm still sitting there with a 6-minute wait. At this point, I got up, requested my Season pass card from their box and vowed to never return. I drove all the way to the Sports Clips at Custer/380 - I had prepaid for the season pass and had five punches left. I checked in with a 14 minute wait time. I waited about 10 minutes and they were ready for me. Debbie was fantastic and did a great job cutting my hair. I've been a Sports Clips season pass customer for years. Most of my experience has been with the Custer/380 location and I have always had great service there. Due to a move, I'm now closer to the McKinney Town Crossing location. However, I will never return there. No sense of urgency, bad haircuts and horrible queue management. Go somewhere else...

Rated 1.0 out of 5.0 based on 1 Client reviews