Service Reviews For Sport Clips Haircuts of McKinney- Town Crossing

1 rating

03/12/22
Tom M. Service

After checking in online and in the store, I was on deck (next). I was skipped and 23 minutes was added to my time. Thus was brought up and I was told that I would be next. 5 minutes later I was pass up again. I eventually had my hair cut, after awful customer service.

5 rating

01/28/19
maria M. Service

Maria and Casey are the best

Reply from Sport Clips Haircuts of McKinney- Town Crossing:
Thanks for your Sport Clips feedback. We’re glad you had a great experience, and we look forward to seeing you again soon.

1 rating

09/22/18
Robert R. Service

Jodie is very unprofessional and her customer service needs lots of work

Rated 2.0 out of 5.0 based on 4 Client reviews

Tom M. | March 12, 2022
Google

Google
Service

"After checking in online and in the store, I was on deck (next). I was skipped and 23 minutes was a"

maria M. | January 28, 2019
Google

Google
Service

"Maria and Casey are the best "

Robert R. | September 22, 2018
Google

Google
Service

"Jodie is very unprofessional and her customer service needs lots of work"

Jodie is very unprofessional and her customer service needs lots of work

Todd V. | July 17, 2018
Google

Google
Service

"This location is horrible. So two visits ago, I remotely check-in, arrive at the time it recommende"

This location is horrible. So two visits ago, I remotely check-in, arrive at the time it recommended for me and signed in when I got there. My wait time still showed 14 or 15 minutes. So, I waited. Two people came in after me and they both were serviced before me. I figured they probably remotely checked in too and maybe before me. So I waited some more. Finally, the manager, cut my hair. I left frustrated with the check-in process and also slightly disappointed in my haircut. So today I come back and request first available instead of the requesting the manager. I did not bother remotely checking-in because it did me no good last time. I signed-in and it says 12 minutes for the wait time. So I waited. I was on my phone reading for about 5 minutes and look up to see my time was now 17 minutes. I noticed an employee had left during that 5 minutes so I figured it had probably made an adjustment for one few employees working. At this point, I have 17 minutes and decided I could run my other errand to Lowes across the parking lot. So, I run my errand, which took about 20 minutes, On returning, I expected to be at the top of the list. No such luck; I still had a 12 or so minute wait. Meanwhile, a couple of employees who were freed up were talking behind the counter with the manager with absolutely no sense of urgency in spite of several people in the queue waiting. After 3-4 minutes, two employees eventually broke free from their little social gathering and took the next two customers in the queue. Another customer walks in, signs in and sits down. A minute or two later, another employee frees up, calls that other customers name and starts working on his hair. Meanwhile, I'm still sitting there with a 6-minute wait. At this point, I got up, requested my Season pass card from their box and vowed to never return. I drove all the way to the Sports Clips at Custer/380 - I had prepaid for the season pass and had five punches left. I checked in with a 14 minute wait time. I waited about 10 minutes and they were ready for me. Debbie was fantastic and did a great job cutting my hair. I've been a Sports Clips season pass customer for years. Most of my experience has been with the Custer/380 location and I have always had great service there. Due to a move, I'm now closer to the McKinney Town Crossing location. However, I will never return there. No sense of urgency, bad haircuts and horrible queue management. Go somewhere else...

Service Reviews For Sport Clips Haircuts of McKinney- Town Crossing

Tom M. | March 12, 2022 Google Google Service

maria M. | January 28, 2019 Google Google Service

Robert R. | September 22, 2018 Google Google Service

Todd V. | July 17, 2018 Google Google Service

Tom M. | March 12, 2022
Google

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Service

maria M. | January 28, 2019
Google

Google
Service

Robert R. | September 22, 2018
Google

Google
Service

Todd V. | July 17, 2018
Google

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Service